Frequently Asked Questions
How PYOP Works | Pottery & Care | Store Policies | Returns
How Bisque It Pottery Works
How does the painting process work?
Step 1: Pick out your piece
We have many different pieces to choose from! From dishes to figurines, you are sure to find a piece that triggers the creativity inside you.
Step 2: Choose your colors
Choose as many colors as you want! There is no limit to what you can create. We offer a variety of colors along with many "specialty" glazes.
Step 3: Paint your piece
You have your piece, your brushes, and your paints... It's now time to create your masterpiece! We have many sample pieces painted and on display to help get your creative juices flowing. Our staff is also eager to assist you with any technique you would like to learn.
Step 4: Glazing & Firing
When you are done painting your piece, leave the rest to us! We take each painted piece and dip it in a clear glaze. This will make the final piece shiny, food-safe, and weatherproof. We then load it into the kiln and fire it to 1800 degrees Fahrenheit! When it is finished we will call you to come pick up your finished masterpiece! This process takes about 7-10 days. We will hold your finished piece for 30 days.
Do we need a reservation?
We do recommend you make a reservation. However, walk-ins are welcome if space is available. If our studio is full of painters you might have to come another day. Space is limited for large groups.
How much does it cost?
When you come to paint, you pay the price of the piece you are painting plus tax. The studio fee is included in that price. Pieces range from $6 to $50 with a lot of items in the $20-$30 range.
Can we take our piece home with us the same day?
When you are done painting, we keep your piece to glaze and fire. We call you when it is ready to be picked up.
What If I don't finish?
If you don't finish, we will wrap your piece up for you to take with you and return at a later date to finish. Our Work In Progress policy states that you have 90 days to finish your piece at no additional cost. After that, there is a charge to have your finished piece glazed and fired.
Pottery Info
Broken or Damaged Pottery
Customers: If something is broken by accident in the studio we will cover the charge for the first item, any further broken pottery will be paid for by the customer.
Studio: We are only human and sometimes accidents happen with breakable items. We will do our best to offer a replacement or a gift certificate when damage occurs. Often damages are beyond our control due to natural errors in the kiln but we sincerely love our customers and will do our best to fix any damages or to extend a gift certificate or discount for another visit when damages occur. Damages that are incurred by the customer are not our responsibility.
Store Policies
Returns
Unfortunately there are no returns on pottery. If there is an issue with a piece we would be happy to help with whatever it may be on an individual basis.
Kids
All children under the ages of 13 must be accompanied by an adult at all times. To ensure a calm and relaxing atmosphere for all painters in the studio, running and roughhousing is not permitted. Any pottery broken or damaged as a result of reckless behavior will be paid for at the customers expense.
Hate Speech
Hate speech of any kind, including but not limited to sex, race, religion, politics, etc. will not be tolerated, and will result in the individual being asked to leave the studio. This policy extends to the design of your pottery.
Smoking
No smoking of any kind in the studio or within 20 feet of premises, this includes vaping. Any customer engaging in this activity will be asked to leave the studio, no exceptions.
Food & Drinks
You are welcome to bring your own snacks and drinks. These need to be light snacks and non-alcoholic drinks. Any food too greasy can cause the glaze not to stick to your pottery resulting in a non food safe item. Contact your local studio for more information.
Reservations
Reservations are not required but highly recommended especially on weekends and holidays. Walk-ins are welcome, but will be first come first serve. If you have made a reservation with our studio, we expect that you will show up within 15 minutes of your reservation time. Tables will not be held for your group longer than 15 minutes past your scheduled arrival time. If you need to make an adjustment to your reservation, please call the studio as soon as it is known and we will happily work with you to arrange a new mutually agreeable date and time whenever possible.
Work In Progress
If you are painting something with us and you do not have enough time to finish we do have a work in progress policy. This will allow you to finish your project at a different time and day. If you choose to do this, you will take your pottery home with you. You will have 90 days, from the date you paid, to finish at no additional cost. After 90 days you will pay $5 per piece each time you return. We will not be held responsible for any damage to a piece, including damage that may show after firing.
Pottery Pick Up and Hold Time
We will attempt to notify each customer one time via text or call regarding pottery pick up. Customers have up to 30 days to return to Bisque It Pottery to pick up your finished artwork. Projects left at the studio for 30 or more days will be considered abandoned and will be donated or discarded. At times, voicemail boxes are full/not set up or text messages are not delivered. It is ultimately the responsibility of the customer to return to the studio for project pick up in a timely manner. If you do not hear from us in 15 days from the time you paint, give us a call and we will be able to confirm the status of your pottery. For parties with one ticket, including birthday parties, we will call or send one text to the host, but we do not text, call or email individuals.
The Policies stated above are in addition to any other policies posted in our studio and on our website or materials. They do not override any other policies or agreements accepted or signed off on in the process of doing business with our studio.
Location
7605 Coldwater Road
Fort Wayne, IN
We are on North Coldwater Road between Cook and Wallen Roads; less than half a mile off of I-69 Exit 312-B.